Delivery Policy

Once received, please allow 1 to 2 full working days from the day after placing your order for us to process your order. We require this time as some or all of your order may be printed-on-demand. Once your order has been processed and printed and has been passed to DHL or Royal Mail, we will send you an email to state that your order has been fulfilled.

After this, please allow 2 to 4 full working days for DHL to deliver your order within the UK, or up to 10 working days for Royal Mail to deliver your order within the UK. DHL and Royal Mail outside the UK can take significantly longer - please allow up to 6 working days for DHL and up to 20 working days for Royal Mail outside the UK.

For example:

  • If you place an order with us on Monday afternoon, we would process your order on Tuesday and Wednesday.

  • Your order would be ready to ship on Wednesday or Thursday.

  • If you have paid for DHL, DHL would then deliver your parcel on Thursday, Friday or Saturday that same week.

  • If you have paid for Royal Mail, Royal Mail would then deliver your parcel by Saturday the following week.

Please note that we cannot guarantee delivery times nor offer compensation for late delivery. Your order may take longer than the indicative time frames set out above. If your order processing (including printing) or delivery takes longer than anticipated, or is delayed for reasons outside our control, we cannot offer any refund or compensation. Please also note that we cannot control the speed at which DHL or Royal Mail deliver once your order is with them, and it is possible that your order is delayed for reasons of DHL or Royal Mail which are outside our control. This does not affect your right to change your mind and return your order to us in return for a refund, as set out in our Refunds Policy and Terms and Conditions below.

If your order is seriously delayed, you may be able to seek compensation directly from DHL or Royal Mail rather than us. If you inform us that your order has not arrived, but proof of delivery is given to us by DHL or Royal Mail (e.g. signature of receipt) then regrettably we cannot offer a replacement.

If you have ordered access to our digital edition via MyLiveBook, please allow an hour for your access code to be emailed to you. There may be a slight delay in sending you an access code. Please make sure this is not in your spam filter, and note that this comes from our third party provider. Please note that you must activate your access within 3 months of receiving your code.

Refunds Policy and Key Rights

Physical copies: You have the right to change your mind about your order and return it to us for a full refund within 14 days of receiving it. Your return must reach us in a resaleable condition and you will have to bear the costs of postage and packaging. You can also return a guide at any time if it is faulty when it reaches you - please contact us via help@lawanswered.com before returning it. Our refunds policy is detailed at the checkout page before you purchase. You can download a copy of our Refunds Policy and Key Rights below. Please bear in mind that your right to a refund is also explained in more detail in our full Terms and Conditions below.

Digital copies: you do not have the right to change your mind about your order and receive a refund. Once you have processed your order for a digital copy or blended product which provides access to the electronic edition of our notes via the MyLiveBook software platform, a unique access code is generated for you by our third party provider. Unfortunately this unique code cannot be retracted nor refunded by us, so we are unable to issue any refund once the bespoke code has been generated. This does not affect your statutory rights, and you are entitled to repair, replacement or a refund if the digital copy is faulty (e.g. corrupted). Please note that you must activate your access to MyLiveBook within 3 months of receiving your unique access code, by using your code on the MyLiveBook platform. You can find detailed instructions on how to activate and use MyLiveBook here. Please also note that access through MyLiveBook is granted as a 12 month lease of the content, starting on the date of purchase. Please see our T&Cs below for full details.

Blended products: A “blended” product is a purchase of both a physical copy and a digital copy of a product together. If you have purchase a blended product, you are entitled to return the physical copy in accordance with our terms, but not the digital copies. If you return the physical copy in satisfactory condition within 14 days, we will issue you with a refund for the physical part of the order but will retain the difference between the blended product purchase price and the standalone physical copy purchase price. For example, if the blended purchase price was £25 and the standalone physical copy purchase price was £20, we would refund you £20 and retain the £5 difference. We regret that we are not able to refund the full amount for blended products - this is because neither we nor the third party service provider can issue any refund once the unique access code has been generated, and the code may continue in use. This does not affect your statutory rights, and you are entitled to repair, replacement or a refund if the digital copy is faulty (e.g. corrupted). Please note that you must activate your access to MyLiveBook within 3 months of receiving your unique access code, by using your code on the MyLiveBook platform. You can find detailed instructions on how to activate and use MyLiveBook here. Please also note that access through MyLiveBook is granted as a 12 month lease of the content, starting on the date of purchase. Please see our T&Cs below for full details.

Click here to download a full copy of our Refunds Policy and Key Rights.

Terms and Conditions

Our contract with you is set out in full in these terms and conditions, which is linked to at the checkout page before you purchase. Click here to download our full T&Cs.

We have also summarised your key rights in relation to digital products in our “Refunds Policy and Key Rights” document - please see the link in the Refunds Policy section above.

Privacy Policy

We will treat your data confidentially and respectfully, using it only to process your order and to occasionally contact you with updates and other information. We only share your data with third parties who have also committed to respecting your data, such as our fulfilment provider. Click here to download our full Privacy Policy.